All North Carolina disaster survivors have equal access to information on how to apply for disaster assistance.
All survivors with property damage or loss caused by Hurricane Florence in the 31 counties designated for Individual Assistance may apply for help with temporary housing, emergency home repairs or other serious disaster-related expenses.
North Carolina Emergency Management and FEMA are committed to ensuring services and assistance are available for people with disabilities or others with access and functional needs.
If you need an accommodation or assistance due to a disability, ask FEMA at the time of registration or anytime throughout the assistance process. Here’s how:
- Call the disaster assistance helpline at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY) anytime from 7 a.m. to 11 p.m. local time seven days a week until further notice. Multilingual operators are available.
- Visit a disaster recovery center. To find a center go online at fema.gov/DRC, or download the FEMA mobile app.
All recovery centers are accessible to people with disabilities. Centers have assistive technology equipment, such as amplified phones and listening devices for people with hearing loss and magnifiers for people with vision loss. Video Remote Interpreting is available. In-person American Sign Language (ASL) interpreters are available by calling or texting 202-655-8824. (If possible, please allow 24 hours to schedule an interpreter). The centers also have accessible parking, ramps and restrooms.
Survivors may follow these links to access informational videos in American Sign Language:
- Disaster Recovery Centers (ASL): fema.gov/media-library/assets/videos/127259
- Just ask (ASL): fema.gov/media-library/assets/videos/111508
- FEMA assistance does not impact government benefits (ASL): fema.gov/media-library/assets/videos/111582
- Requesting an interpreter (ASL): fema.gov/media-library/assets/videos/172199
For more information on North Carolina’s recovery from Hurricane Florence, visit ncpds.gov/Florence and FEMA.gov/Disaster/4393. Follow us on Twitter: @NCEmergency and @FEMARegion4.
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