Replacing Documents
To replace important documents lost or damaged during Hurricane Florence, contact the following agencies.
SNAP Card (Food Stamps): 866-719-0141
EBT Card: 888-622-7328
N.C. Birth, Death or Marriage Certificates: 919-733-3000
N.C. Driver License: 919-715-7000
Vehicle Titles: 919-715-7000
Bank Checks, ATM / Debit Cards, or Safe Deposit Boxes: 877-275-3342; www.fdic.gov or Hurricane Florence FAQ https://www.fdic.gov/news/news/financial/2018/fil18048a.pdf
Credit Cards: Contact the issuing institution:
• American Express: 800-528-4800
• Discover: 800-347-2683
• Master Card: 800-627-8372
• Visa: 800-847-2911
Credit Reports (Equifax, Experian or TransUnion): 877-322-8228
Social Security Card: 800-772-1213 (TTY 800-325-0778)
Medicare Cards: 800-772-1213 (TTY 800-325-0778)
Green Card: 800-375-5283;
Passport: 877-487-2778 (TTY 888-874-7793)
U.S. Savings Bonds: 800-722-2678 or 800-553-2663
Tax Returns: 800-908-9946; https://www.irs.gov/pub/irs-pdf/f4506.pdf
Military Records: 866-272-6272; www.archives.gov/contact/
Insurance Documents: Contact your own insurance agent
Real Estate & Property Records (Mortgage Documents, Deeds, etc.):
- Contact the Register of Deeds Office in your county.
- Many have property records digitized that can be looked up online: https://www.sosnc.gov/static_forms/publications/directory_nc_officials/… or https://www.sosnc.gov/static_forms/publications/directory_nc_officials/…;
- Or check the Property Deeds website
Medical and Prescription Records:
Call your doctor or pharmacy; medical and prescription records are tracked electronically.
Other Family Records