Complaints

I've submitted a complaint, what happens now?

• If you provided your email address in the complaint, you will receive an acknowledgment of receipt.
• The complaint will be reviewed to determine if there is a possible violation of N.C.G.S. 74D or 14B NCAC 17.
• If the initial review determines no violation occurred or the complaint is outside the Board’s jurisdiction, the complaint is closed, and you will be notified. The complaint is kept on file.
• If the initial review determines a violation within the Board’s jurisdiction may have occurred, the complaint is assigned to an investigator, and you will be notified.
• A copy of the complaint is sent to the respondent (the licensee, registrant, trainer, or unlicensed/unregistered person against whom the complaint has been filed).
• An investigation is conducted, during which the investigator will interview the complainant, the respondent, and witnesses, and review any relevant documents or evidence.
• The results of the investigations are presented to the Board’s Grievance Committee. The respondent, complainant, and witnesses are encouraged to attend the Grievance Committee meeting.
• If the Committee finds no violation occurred, the complaint is dismissed. If the Committee finds a violation did occur, it may impose a disciplinary action such as a letter of reprimand, civil penalty (monetary fine), suspension, revocation, or another alternative.